Avella beauty store

Shipping & Tracking Policy

🚚 Shipping & Delivery

At Avella Beauty, we want your order to reach you safely and with as little waiting as possible.

All orders are processed and shipped through our trusted delivery partners serving customers across South Africa.

How your order works

1. Order placed & payment confirmed
Once your payment has been successfully received, your order enters our processing stage.

2. Order processing
Please allow up to 24 hours for your order to be processed, Monday to Friday, excluding weekends and public holidays.

3. Your order is dispatched
Once your order has been processed, it is handed over to the courier for delivery.

4. Tracking information
Tracking information may take an additional 24–48 hours to become available after dispatch. Once available, your tracking details will be sent to you.

⏱️ Estimated delivery time

Please allow approximately 3–5 business days from payment for your order to arrive.

This consists of:

* Up to 24 hours for processing
* Approximately 2–3 working days for courier delivery
* Tracking information may take 24–48 hours to become available

Please remember that delivery times may occasionally be affected by courier delays, public holidays, weather or circumstances outside of Avella Beauty’s control.

📍 Tracking your order

Once tracking information becomes available, we will provide your tracking details so you can follow your parcel’s progress.

If you have not received tracking information within the expected timeframe, please contact us and we’ll assist you.

WhatsApp: 74270540
Email: beautyavellastore@gmail.com

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Refund & Exchange Policy

🔁 Refunds & Exchanges

We want you to feel comfortable shopping with Avella Beauty.

If there is an issue with your order, please contact us within 7 days of receiving your order so that we can assist you.

Eligibility

Refunds and exchanges may be considered within 7 days of delivery, subject to the condition of the item.

To be eligible, the wig must be returned in its original condition and must not have been worn, washed, cut, coloured, chemically treated, altered or otherwise used.

Because wigs are personal-use beauty products, we cannot accept returns where the item has been altered or used.

📦 If your order arrives damaged or incorrect

If you receive an incorrect or damaged item, please contact us as soon as possible.

Please include:

* Your order number
* A description of the issue
* Clear photographs of the item and packaging

Our team will review the issue and assist you with the next steps.

💰 Shipping fees

Original shipping fees are non-refundable, in line with our supplier’s shipping policy.

Any return shipping arrangements will be communicated to you when your return or exchange request is reviewed.

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Contact Us

We’re here to help. 🤍

Have a question about your order, delivery or return?

WhatsApp: 74270540
Email: beautyavellastore@gmail.com

Avella Beauty
Beauty for every woman. Confidence for every version of you.