Frequently Asked Questions

1. What type of hair do you sell?
We sell premium-quality human hair designed to look natural, feel soft, and provide a beautiful, long-lasting style.

2. How long does delivery take?
Delivery times depend on your location. You will receive tracking information once your order has been shipped.

3.

Order & Delivery Timeline*

Here’s how it works after you place an order:
1. After payment, please allow 24 hours for order processing (Monday to Friday, excluding weekends & public holidays).
2. Once processed, your order is sent to the courier. Delivery then takes 2–3 working days.
3. Please allow an additional 24–48 hours for tracking information to be generated and sent to you.

⏱️ In total, you should expect tracking info and updates within 2–3 business days, and your delivery within 3–5 working days from payment.

 

3. Do you deliver across South Africa?
Yes, we deliver across South Africa and internationally 

4. How can I track my order?
Once your order has been shipped, you will receive tracking details so you can follow your package.

5. What payment methods do you accept?
We accept secure online payment methods available at checkout.

6. Can I style the hair?
Yes. Our human hair can generally be styled, including straightening and curling. Always use heat protection to maintain its quality.

7. How do I take care of my hair?
We recommend gentle washing, proper conditioning, avoiding excessive heat, and storing the hair in a clean, dry place when not in use.

8. Can I return or exchange my order?
Please see our Returns & Refunds Policy for information about eligibility, conditions, and the return process.

9. How do I contact Avella Beauty?
You can contact us through our customer support channels and we'll be happy to assist you.

10. Is the hair suitable for everyday use?
Yes. Our human hair is suitable for both everyday wear and special occasions when properly maintained.