Refund And Exchange policy

Refund & Exchange Policy

At Avella Beauty, we want you to be happy with your purchase. If you experience an issue with your order, please review our refund and exchange policy below.

Returns & Exchanges

We offer refunds or exchanges within 7 days of delivery, subject to the conditions outlined below.

To request a refund or exchange, please contact us within 7 days of receiving your order.

Eligibility for Returns

To be eligible for a return or exchange, the item must:

* Be unused and in its original condition.
* Include all original packaging where applicable.
* Be returned within the eligible return period.
* Not have been altered, worn, washed, or damaged after delivery.

For hygiene reasons, human hair products that have been worn, installed, altered, washed, or used may not be eligible for a refund or exchange.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and provide clear photos or videos of the product and packaging. We will review your request and work towards an appropriate solution.

Refunds

Once your return has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be processed using the original payment method where possible.

Please note that shipping fees are non-refundable.

Exchanges

If you would like to exchange an item, please contact us within 7 days of delivery. Exchanges are subject to product availability.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

If you have any questions regarding refunds or exchanges, please contact us at:

beautyavellastore@gmail.com

Thank you for shopping with Avella Beauty.